Refund Policy

1. Overview

This Refund Policy explains when flowsint.lol ("we", "us") refunds subscription payments for the hosted Flowsint workbench, how to ask for a refund, and how cancellations work. It forms part of our Terms of Service.

All payments are processed by Stripe. We never see or store your card details, and any refund we approve is returned to the original payment method through Stripe.

2. Free credits and unpaid accounts

New accounts receive a small allowance of free credits so you can evaluate the workbench before you pay. Free credits do not create a payment obligation and there is nothing to refund on an account that has never been charged.

3. Monthly subscriptions

Monthly plans are billed in advance for the coming month and renew automatically until you cancel. You can cancel at any time from the billing settings in your account, and you keep access to the features and credits of the current period until it ends.

If you cancel after a renewal charge, we do not automatically refund that charge, because the period is already open and the credits are already available to you. If you were charged in error, or you have not used the plan meaningfully since the renewal, contact us and we will look at it case by case.

4. Annual subscriptions

Annual plans are billed once for twelve months at a lower effective monthly price: a 17% saving compared with paying monthly for the same plan.

Because an annual plan pre-pays a year of credits, a refund after the fact is discretionary rather than automatic. In practice we refund the unused portion when you ask within the first 30 days and have used only a small share of the annual credit allowance. After that window, the remaining period is served out and is not refundable.

If you are unsure which interval fits, start monthly and upgrade later. Upgrading to an annual plan replaces the monthly subscription, and our payment provider prorates the change.

5. How to request a refund

Email support@flowsint.lol from the address linked to your Flowsint account, ideally including:

• The email address and Google account you signed in with.
• The plan name and billing interval, for example "Pro, annual".
• The date and amount of the charge, and the invoice or receipt number from Stripe.
• A short description of what went wrong, so we can fix the underlying issue too.

6. What we refund automatically

We refund in full, without argument, when the charge is ours to fix:

• Duplicate charges for the same plan and period.
• Charges raised after you cancelled, where cancellation was recorded before the renewal date.
• Charges caused by a verified billing error, such as a price that does not match the plan you selected.
• Charges on an account that could not access the Service at all because of an outage or fault on our side.

7. What we do not refund

Some cases fall outside this policy:

• Billing periods that have already elapsed, or credits that have already been consumed.
• Accounts suspended or terminated for breaching our Terms of Service, or for abusive, unlawful or fraudulent use.
• Change of mind after a monthly period has been used, or after the annual refund window described above.
• Claims made only because a third-party data source returned incomplete, stale or inaccurate enrichment results, since results are leads to verify rather than guaranteed facts.
• Statutory cooling-off rights are unaffected by this list where they apply to you.

8. Cancellations

You cancel from the billing settings in your account at any time; no email and no phone call is needed. Cancellation takes effect at the end of the current billing period, stops all future renewals, and does not delete your cases, which stay available to read and export while the period runs.

If you cancel during a free trial or before your first paid renewal, you will not be charged again.

9. Failed payments

If a renewal payment fails, our payment provider retries it and we email you. Access continues while the retries run. If the payment still fails, the subscription is cancelled and the account returns to the free credits tier, with existing data retained.

10. Chargebacks

Please contact us before opening a chargeback: almost every billing problem is faster to solve directly. If you do dispute a charge through your bank, we may suspend the account while the dispute is resolved, and we may decline future refund requests for charges already disputed.

11. Statutory rights

If you live in a jurisdiction that grants a right of withdrawal for digital services, such as the European Union or the United Kingdom, you may have a 14-day right to withdraw from a purchase. By starting to use credits immediately after checkout you ask us to begin performance of the contract and acknowledge that you lose the withdrawal right once the service has been fully performed or the credits have been used.

Nothing in this policy reduces rights you have under mandatory consumer law.

12. Processing time and changes

Approved refunds are issued through Stripe to the original payment method. Stripe usually completes a refund within five to ten business days, and your bank or card issuer may add a few more before it shows on your statement.

We may update this policy as the Service evolves; the "Last updated" date above always reflects the current version. Questions about a charge or a refund can be sent to support@flowsint.lol.